This policy sets out when and how an order may be cancelled. Consumers have a statutory right of cancellation subject to defined exceptions. Business customers cancel on the contractual terms set out below.
Last updated 3 August 2026. Issued by Stellar Catalyst UK Ltd, company number 17108493, registered office 24 Norfolk Street, Coventry, CV1 3BX.
If you are an individual purchasing wholly or mainly for purposes outside your trade, business, craft or profession, you have the right to cancel this contract within 14 days without giving any reason.
The cancellation period expires 14 days from the day after the day on which the contract was concluded — that is, the day we sent you confirmation of your order.
To exercise the right you must inform us of your decision by a clear statement. You may write to us at info@stellarcatalystuk.co.uk or by post to Stellar Catalyst UK Ltd, 24 Norfolk Street, Coventry, CV1 3BX. You may use the model cancellation form set out below, but you are not obliged to do so.
To meet the deadline it is sufficient that you send your communication concerning the exercise of the right to cancel before the cancellation period has expired. We will acknowledge receipt within two working days.
This section is important. Many of our services are digital content or are performed promptly after purchase. In those cases the right to cancel may be lost before the 14 days have run.
Where a service consists of digital content not supplied on a tangible medium — for example module content, protocol documentation, generated deliverables or downloadable material — the right to cancel is lost once supply has begun, provided you gave express consent to supply beginning within the cancellation period and acknowledged that you would thereby lose the right.
That consent and acknowledgement are obtained at checkout. You are not obliged to give them; if you do not, supply will not begin until the cancellation period has expired.
Where a service has been fully performed within the cancellation period at your express request, and you acknowledged that you would lose the right to cancel once performance was complete, the right no longer applies.
Where performance has begun at your request and you then cancel within the period, you must pay an amount proportionate to what has been supplied up to the point at which you gave notice, in comparison with the full price of the contract.
Contracts for services connected with leisure activities that provide for performance on a specific date or period are excepted from the statutory right. Scheduled workshops announced against a fixed date may fall within this exception. Where they do, the contractual terms in section 04 apply instead.
Where you validly cancel, we will reimburse all payments received from you, less any deduction properly made under section 02 for partial performance.
Reimbursement is made without undue delay and in any event not later than 14 days from the day on which we are informed of your decision. We use the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; you will not incur any fee as a result of the reimbursement.
The mechanics of refund, including timing and method, are set out in the refund policy.
To Stellar Catalyst UK Ltd, 24 Norfolk Street, Coventry, CV1 3BX, info@stellarcatalystuk.co.uk:
I hereby give notice that I cancel my contract for the supply of the following service:
Ordered on / received on:
Name of consumer:
Address of consumer:
Order reference:
Signature (only if this form is notified on paper):
Date:
The Consumer Contracts Regulations 2013 do not apply where you contract in the course of a trade, business, craft or profession, or on behalf of an organisation. There is no statutory cooling-off period.
Cancellation is by written notice and attracts the following charges, which represent a genuine pre-estimate of the loss we incur through reserved capacity and scheduling:
| More than 28 days before commencement | No charge. Sums paid are refunded in full. |
|---|---|
| 15 to 28 days before commencement | 25% of the contract price. |
| 8 to 14 days before commencement | 50% of the contract price. |
| 7 days or fewer, or after commencement | 100% of the contract price. |
In the case of a scheduled workshop place, the customer may substitute another individual at no charge on written notice given before the announced date, in place of cancelling.
These provisions are set out in full at Part B of the terms and conditions.
We may cancel an order before performance begins where capacity becomes unavailable, where a scheduled session cannot proceed, where stated eligibility or prerequisite requirements are not met, or where an obvious error in price or description has occurred.
Where we cancel, we will notify you promptly and refund all sums paid in full. Where a scheduled session is cancelled by us, you may elect instead to transfer to the next announced date at no additional charge.