Enquiries concerning programmes, existing orders, institutional arrangements and complaints are all received through the routes set out below.
| Electronic mail | info@stellarcatalystuk.co.uk General enquiries, orders, support and institutional arrangements. |
|---|---|
| +44 7343 058905 Brief enquiries concerning programmes and availability, Monday to Friday. | |
| Registered office | Stellar Catalyst UK Ltd 24 Norfolk Street Coventry, CV1 3BX United Kingdom |
| Catalogue | nthrys.co.uk Browsing, selection and purchase of all services. |
| Account administration | accounts.nthrys.co.uk Order history, invoices and certification. |
Registered office. The Coventry address is the company's registered office for the service of documents. It is not a visitor centre and is not staffed for callers. Please contact the company before sending anything by post.
| Browsing or purchasing | Proceed to nthrys.co.uk and navigate to the relevant service line. |
|---|---|
| An existing order | Write to the company by electronic mail, quoting the order reference shown on your confirmation. |
| Cancelling an order | Consult the cancellation policy, which sets out the applicable period and the manner in which notice is to be given. |
| Requesting a refund | Consult the refund policy before submitting a request. |
| Making a complaint | Follow the complaints procedure, which sets out the stages of escalation and response periods. |
| Data protection | Requests to exercise rights under data protection legislation should be made as described in the privacy policy. |
| Institutional or commercial work | Write with an outline of your requirements. Scope and pricing are established before any commitment. |
| General enquiries | Acknowledged within two working days. |
|---|---|
| Enquiries on existing orders | Acknowledged within two working days, substantive response within five. |
| Cancellation notices | Acknowledged within two working days of receipt. |
| Complaints | Acknowledged within five working days, in accordance with the complaints procedure. |
| Data subject requests | Responded to within one month, as required by data protection legislation. |
Working days exclude weekends and public holidays in England and Wales.